Outsourcing

Achieving corporate goals through developing and implementing appropriate market strategies and best procurement and contracting practices and tools.

Expertise

Contracting and Tendering Services Pty Ltd (CTS) has been involved in numerous major Australian contracting out projects undertaken by national, state and local Government agencies, and by Private Industry. CTS is an expert in the key elements of Competitive Tendering, Contracting & Outsourcing:

  • Strategy Formulation and Asset Specificity
  • Risk Management
  • Requirement Definition
  • Proposal Evaluation
  • Implementation

Techniques and Models

CTS is able to apply these leading edge techniques, models and processes for Outsourcing:

  • Outsourcing Decision - Strategic Options
  • Business Case Development
  • Asset Specificity and Market Testing
  • Risk Management Planning
  • Statement of Requirement Development
  • Evaluation Planning
  • Contract Management
  • In-house Bid Preparation
  • Benchmarking
  • Training, corporate and hands-on
To assist, CTS has developed software tools that have been successfully used in CTC and Outsourcing processes.

Probity and Ethics

Organisations using CTS’s expertise, procurement models and tools have had independent auditing confirming that CTS’s systems more than satisfy the highest standards of probity and ethics. CTS provides organisations with the security of:

  • a defensible position
  • meeting probity and ethical requirements
  • the removal of much of the normal level of subjectivity in decision making

Key Achievements

Amongst CTS’s key achievements are:

  • Telstra - National Maintenance of PC’s, Hardware and Software.

    CTS established the first Outsourced Contract on a National basis which resulted in significant operational and cost savings and, subsequently, a formal partnering alliance arranged by CTS

  • RAAF - Photographic Training School and Services.

    CTS was the Strategic Consultant. This role included the development of an Outsourcing Strategy incorporating a risk management plan and evaluation plan, the development of a Statement of Requirement; offer evaluation and contract establishment.

  • Australian Customs Department - Coastwatch.

    Previous outsourced Coastwatch Contracts valued at $270 million had been unsatisfactory and had resulted in litigation.

    CTS was engaged as the expert to advise in strategy development, particularly for incentive contracting, and provision of hands-on training for tender evaluation and negotiation. A 9 year contract that continues to run effectively and successfully was implemented.

  • Commonwealth Government Department of Health and Family Services - National Payroll Function.

    CTS was the Strategic Consultant for the development of the Business Case. This role included conducting a Benchmarking Study, development of a risk management plan, on-site training and development of a Statement of Requirement.

  • SACON.

    CTS led the project which replaced SACON’s stores with a range of service and direct supply contracts.

  • State Supply and Department of Education, SA.

    CTS conducted the outsourcing study which led to the outsourcing of the supply and distribution of primary school text books.

  • State Bank SA.

    CTS conducted feasibility & contestability studies leading to outsourcing of warehousing and printed forms, but retention of records.